IT system status updates at your fingertips

University Technology Services (UTS) has launched 3 new ways for you to find out systems status and to reduce the number of emails sent to your Inbox.

Accessible from the UTS home page or by direct link the UTS Service Dashboard is a public facing feature that provides the status of McMaster’s UTS supported systems like Mosaic, Hyperion, Telecommunications and Networks.

At a glance status codes are: Green (Available), Yellow (Degraded), Red (Unplanned Outage) and Blue (Planned Maintenance with Potential Performance Impact). The “Summary” tab provides an overview of systems status and upcoming service bulletins. The “All Services” tab provides details for all services and the “Service Bulletins” tab lists all active service bulletins informing of upcoming activity.

If you are just looking for updates on Mosaic, look for the notices posted for status and upcoming system activity in the Mosaic Alerts section of the Mosaic login page. Using the same colour codes as the UTS Service Dashboard Mosaic users will see current systems status and information about upcoming planned maintenance before logging into the system. After logging in, users may see additional information on the News and Information section on the Home tab.

If you are in the Twitterverse you can follow @mcmasteruts for news and updates related to UTS services and systems.

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<p style="line-height: 15.0pt; background: white; margin: 7.5pt 0cm .0001pt 0cm;">University Technology Services (UTS) has launched 3 new ways for you to find out systems status and to reduce the number of emails sent to your Inbox.</p>
<p style="line-height: 15.0pt; background: white; margin: 7.5pt 0cm .0001pt 0cm;"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">Accessible from the<span class="apple-converted-space"> </span></span><span lang="EN-US"><a href="http://mcmaster.ca/uts"><span style="font-size: 10.5pt; font-family: Arial; color: #990033; text-decoration: none; text-underline: none;">UTS home page</span></a></span><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">or<span class="apple-converted-space"> </span></span><span lang="EN-US"><a href="http://systems.mcmaster.ca/"><span style="font-size: 10.5pt; font-family: Arial; color: #990033; text-decoration: none; text-underline: none;">by direct link</span></a></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> the<span class="apple-converted-space"> </span></span><span lang="EN-US"><a href="http://systems.mcmaster.ca/"><span style="font-size: 10.5pt; font-family: Arial; color: #990033; text-decoration: none; text-underline: none;">UTS Service Dashboard</span></a></span><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">is a public facing feature that provides the status of McMaster’s UTS supported systems like Mosaic, Hyperion, Telecommunications and Networks. </span></p>
<p style="line-height: 15.0pt; background: white; margin: 7.5pt 0cm .0001pt 0cm;"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">At a glance status codes are: </span><strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: lime;">Green</span></strong><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">(Available),<span class="apple-converted-space"> </span></span><strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #ffcc00;">Yellow</span></strong><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #ffcc00;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">(Degraded),<span class="apple-converted-space"> </span></span><strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: red;">Red</span></strong><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">(Unplanned Outage) and </span><strong><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: blue;">Blue</span></strong><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">(Planned Maintenance with Potential Performance Impact). The<span class="apple-converted-space"> “</span>Summary” tab<span class="apple-converted-space"> </span>provides an overview of systems status and upcoming service bulletins. The<span class="apple-converted-space"> “</span>All Services” tab<span class="apple-converted-space"> </span>provides details for all services and the<span class="apple-converted-space"> “</span>Service Bulletins”<span class="apple-converted-space"> </span>tab lists all active service bulletins informing of upcoming activity.  </span></p>
<p style="line-height: 15.0pt; background: white; margin: 7.5pt 0cm .0001pt 0cm;"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">If you are just looking for updates on Mosaic, look for the notices posted for status and upcoming system activity in the<span class="apple-converted-space"> </span></span><span lang="EN-US"><a href="http://mosaic.mcmaster.ca/"><span style="font-size: 10.5pt; font-family: Arial; color: #990033; text-decoration: none; text-underline: none;">Mosaic Alerts section</span></a></span><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">of the </span><span lang="EN-US"><a href="http://mosaic.mcmaster.ca/"><span style="font-size: 10.5pt; font-family: Arial;">Mosaic login page</span></a></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">. Using the same colour codes as the<span class="apple-converted-space"> </span></span><span lang="EN-US"><a href="http://systems.mcmaster.ca/"><span style="font-size: 10.5pt; font-family: Arial; color: #990033; text-decoration: none; text-underline: none;">UTS Service Dashboard</span></a></span><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">Mosaic users will see current systems status and information about upcoming planned maintenance before logging into the system. After logging in, users may see additional information on the News and Information section on the Home tab.</span></p>
<p style="margin: 0cm; margin-bottom: .0001pt; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></p>
<p style="margin: 0cm; margin-bottom: .0001pt; background: white;"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">If you are in the Twitterverse you can follow<span class="apple-converted-space"> </span></span><span lang="EN-US"><a href="https://twitter.com/@mcmasteruts"><span style="font-size: 10.5pt; font-family: Arial; color: #990033; text-decoration: none; text-underline: none;">@mcmasteruts</span></a></span><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;"> </span></span><span lang="EN-US" style="font-size: 10.5pt; font-family: Arial; color: #333333;">for news and updates related to UTS services and systems. </span></p>

Media Enquiries

Phone: (905) 525-9140 ext. 24073
Email: comms@mcmaster.ca

The Communications and Public Affairs Office is staffed from 8:30 a.m. to 4:30 p.m. Monday to Friday.

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