Posted on Aug. 19: Physical Plant reorganization provides one-stop shopping

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BY Physical Plant

August 19, 2002

Physical Plant has recently undergone a reorganization in an effort to
be more efficient and improve customer service.

With input from customer feedback sessions, focus groups and department staff, the reorganization allows the department to focus on priority service areas and improve overall service levels.

One fundamental change is that custodial services are now separate from maintenance services. The campus is divided into five custodial areas: Arts, East, Residence, South, and West. Service teams assigned to each area will exclusively address custodial needs, which include:

  • the cleaning of classrooms, offices, hallways, washrooms, and labs;

  • moving furniture and equipment within buildings; and

  • set-ups for special occasions.

A night shift has been formally introduced and will play a pivotal role in addressing customer service requests and needs.

Facilities maintenance issues are now overseen by a newly created
maintenance team which administers a wide variety of specialized
functions such as locksmithing, electrical, carpentry, painting and maintaining service contracts for elevators and fire alarms.

Responsibility for grounds service areas has been shifted to university planner, Linda Axford.

For most efficient responses, all Physical Plant service requests are
to be submitted to the Customer Service Centre (CSC) at
ext. 24740; fax: 905-572-6990; e-mail:
clerks@ppims.services.mcmaster.ca; or by visiting the Physical Plant
Web site at http://ppims.services.mcmaster.ca and submitting an
electronic Maintenance Work Requisition form.

“The newly reorganized Physical Plant department looks forward to
providing one-stop shopping and a more efficient response system to all customers,” says Tony Cupido, director of physical plant.

“My sincere thanks to all Physical Plant staff members and other
McMaster employees who have contributed in many different ways to the
implementation of the department reorganization,” he says. “I appreciate the patience and co-operation of everyone who helped us evolve into our new structure that will allow us to work more efficiently throughout the McMaster community.”