Effective February 9, 2018, the Maintenance Management module will undergo an expansion.

The Service Request Wizard has been expanded to include Security Services as a Problem Type.

Requestor’s will be able to make inquiries for certain security services within problem types that will include: repairs and installs for card access, panic buttons, repairs and installs for cameras. Security Services requests will be maintained by the Security department at ext. 24219.

An updated job aid has been created for requestors to assist with the Service Request Wizard expansion. The job aid can be found at:

• Mosaic Home Page > Support and Documentation tab > How-to Guides tab > Maintenance Management > Create a Service Request UPDATED Feb 2018

If you have any questions or problems please contact the Customer Service desk at ext. 24740, or via clerks@mcmaster.ca