Important IT information for return to campus from University Technology Services

McMaster’s University Technology Services (UTS) is advising students, faculty and staff who are returning to campus for the fall semester to take note of the following information.

Remote UTS Client Support Services:

UTS Client Support Services will be provided remotely for the Fall 2021 semester. The UTS Client Support Service Desk located in BSB 245 will remain closed during this time. Likewise, the Service Desk in Mills Library Commons area will not be staffed. 

Updated signage has been placed in high-traffic service areas to remind and encourage the McMaster community to access remote UTS support (via self-service, Chat, Phone). The UTS Live Chat feature is the quickest and easiest way to access the IT support you need.

Extended Client Support Hours will begin Monday, Aug. 23.

Mon – Thurs 8 a.m. – 9 p.m. 
Friday  8 a.m. – 6 p.m. 
Sunday 1 p.m. – 5 p.m.

In some circumstances, in-person assistance may be arranged by appointment only by UTS staff. Please note: faculty/departmental IT units may operate differently

UTS-managed computer labs:

UTS-managed computer labs will also be supported remotely. Issues should be reported to the remote Client Services Support team, which will then be escalated to the Lab Team for resolution. 

Lab users will be responsible for cleaning shared equipment before and after use using the cleaning supplies provided. Lab equipment will be checked once per week. Updated signage noting all contact information will be placed in the labs.

Secure Your Online Experience

The start of semester is a period of heightened online vulnerability. Secure your online experience by:

Learning more about phishing – check out this new A2L course!
Signing up for Multi-factor Authentication
Accessing McMaster’s resources for best IT security practices

Get ready with new tips and resources

UTS has created updated Tech Tips & Resources for students and faculty and staff. Be sure to check out what’s new to make the most of your online tools and experience.

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<p style="text-align: left" align="center"><span lang="EN-US">McMaster’s University Technology Services (UTS) is advising students, faculty and staff who are returning to campus for the fall semester to take note of the following information. </span><span lang="EN-US"> </span></p>
<p style="text-align: left"><strong><span lang="EN-US">Remote UTS Client Support Services:</span><span lang="EN-US"> </span><span lang="EN-US"> </span></strong></p>
<p style="text-align: left"><span lang="EN-US">UTS Client Support Services will be provided remotely for the Fall 2021 semester. The UTS Client Support Service Desk located in BSB 245 will remain closed during this time. Likewise, the Service Desk in Mills Library Commons area will not be staffed.  </span><span lang="EN-US"> </span><span lang="EN-US"> </span></p>
<p style="text-align: left"><span lang="EN-US">Updated signage has been placed in high-traffic service areas to remind and encourage the McMaster community </span><span lang="EN-US"><a href="https://uts.mcmaster.ca/contact-us/" target="_blank" rel="noopener">to access remote UTS support (via self-service, Chat, Phone).</a></span><span lang="EN-US"> The UTS Live Chat feature is the quickest and easiest way to access the IT support you need. </span><span lang="EN-US"> </span></p>
<p style="text-align: left"><span lang="EN-US">Extended Client Support Hours will begin Monday, Aug. 23. </span></p>

<ul>
 	<li><span lang="EN-US">Mon - Thurs 8 a.m. – 9 p.m. </span><span lang="EN-US"> </span></li>
 	<li><span lang="EN-US">Friday  8 a.m. – 6 p.m. </span><span lang="EN-US"> </span></li>
 	<li><span lang="EN-US">Sunday 1 p.m. – 5 p.m. </span><span lang="EN-US"> </span></li>
</ul>
<p style="text-align: left"><span lang="EN-US">In some circumstances, in-person assistance may be arranged by appointment only by UTS staff. Please note: faculty/departmental IT units may operate differently</span><span lang="EN-US"> </span></p>
<p style="text-align: left"><strong><span lang="EN-US">UTS-managed computer labs:</span><span lang="EN-US"> </span></strong></p>
<p style="text-align: left"><span lang="EN-US">UTS-managed computer labs will also be supported remotely. Issues should be reported to the remote Client Services Support team, which will then be escalated to the Lab Team for resolution. </span><span lang="EN-US"> </span></p>
<p style="text-align: left"><span lang="EN-US">Lab users will be responsible for cleaning shared equipment before and after use using the cleaning supplies provided. Lab equipment will be checked once per week. Updated signage noting all contact information will be placed in the labs. </span><span lang="EN-US"> </span></p>
<p style="text-align: left"><strong><span lang="EN-US">Secure Your Online Experience </span><span lang="EN-US"> </span></strong></p>
<p style="text-align: left"><span lang="EN-US">The start of semester is a period of heightened online vulnerability. Secure your online experience by: </span><span lang="EN-US"> </span></p>

<ul>
 	<li style="text-align: left"><span lang="EN-US">Learning more about phishing – </span><span lang="EN-US"><a href="https://informationsecurity.mcmaster.ca/it-security-hygiene-phishing/" target="_blank" rel="noopener">check out this new A2L course</a>! </span></li>
 	<li style="text-align: left"><span lang="EN-US"><a href="https://office365.mcmaster.ca/mfa/" target="_blank" rel="noopener">Signing up for Multi-factor Authentication</a>  </span></li>
 	<li style="text-align: left"><span lang="EN-US">Accessing </span><span lang="EN-US"><a href="https://informationsecurity.mcmaster.ca/" target="_blank" rel="noopener">McMaster’s resources for best IT security practices</a>  </span><span lang="EN-US"> </span></li>
</ul>
<p style="text-align: left"><strong><span lang="EN-US">Get ready with new tips and resources</span><span lang="EN-US"> </span></strong></p>
<p style="text-align: left"><span lang="EN-US">UTS has created updated Tech Tips &amp; Resources for </span><span lang="EN-US"><a href="https://uts.mcmaster.ca/app/uploads/2021/07/top-tech-Tips-for-mcmaster-students-FINAL.pdf" target="_blank" rel="noopener">students</a></span><span lang="EN-US"> and </span><span lang="EN-US"><a href="https://uts.mcmaster.ca/app/uploads/2021/08/McMaster-Staff-Faculty-Readiness-Checklist-Fall-2021.pdf" target="_blank" rel="noopener">faculty and staff</a></span><span lang="EN-US">. Be sure to check out what’s new to make the most of your online tools and experience.</span></p>

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