New way to request IT Support

Beginning August 15, there is a new way to request services or get help from UTS.

The new system provides the McMaster community with more convenient, self-service options. It will allow users to:

· Report new issues when something is not performing as expected

· Submit requests to ask for a new service to be provided, or new or changed access to a an existing service

· See the status of previous issues and requests including comments and interactions

· Add comments or additional information, such as screen shots, to outstanding issues and requests

The new system is available via the UTS homepage or at: https://servicedesk.mcmaster.ca

Users can log in to this Service Portal using their MAC ID and password.

Users can still be reach the UTS Service Desk by email and phone.

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<p class="p1">Beginning August 15, there is a new way to request services or get help from UTS.</p>
<p class="p1"><span class="s1">The new system provides the McMaster community with more convenient, self-service options. It will allow users to:</span></p>
<p class="p2"><span class="s2">· </span><span class="s1">Report new issues when something is not performing as expected</span></p>
<p class="p2"><span class="s2">·</span><span class="s3"> </span><span class="s1">Submit requests to ask for a new service to be provided, or new or changed access to a an existing service</span></p>
<p class="p2"><span class="s2">·</span><span class="s3"> </span><span class="s1">See the status of previous issues and requests including comments and interactions</span></p>
<p class="p2"><span class="s2">· </span><span class="s1">Add comments or additional information, such as screen shots, to outstanding issues and requests</span></p>
<p class="p2"><span class="s1">The new system is available via the UTS homepage or at: <a href="https://servicedesk.mcmaster.ca/"><span class="s4">https://servicedesk.mcmaster.ca</span></a></span></p>
<p class="p2"><span class="s1">Users can log in to this Service Portal using their MAC ID and password.</span></p>
<p class="p2"><span class="s1">Users can still be reach the UTS Service Desk by email and phone.</span></p>

Media Enquiries

Phone: (905) 525-9140 ext. 24073
Email: comms@mcmaster.ca

The Communications and Public Affairs Office is staffed from 8:30 a.m. to 4:30 p.m. Monday to Friday.

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