DeGroote Executive Education in partnership with Human Resources Services present a 90-minute Introduction to “Disney’s Approach to Business Excellence” on September 28, 2018.

There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.

Join us for this 90-minute session where you will be introduced to “Disney’s Approach to Business Excellence”.  The session will provide you with key insights that drive the Disney organization.

You will begin to understand the power of leadership values and vision, discover how customer loyalty can be established, gain insight into how organizational culture is strengthened, recognize how to achieve exceptional customer service, and examine personal creativity and organizational processes can be integrated to create ongoing innovation within an organization.

September 28, 2018
9:00 – 10:30 a.m.
Kenneth Taylor Hall, B135
McMaster University
Hamilton, ON

Cost: Free for all McMaster Faculty and Staff

Click here to register and secure your spot!