Limited IT support during university holiday closure

During the holiday period, University Technology Services (UTS) will monitor the following critical systems:

Email Gateways
Data Centers
Data Network and Voice Systems
University Website 
Microsoft 365 Services (Email/Exchange; Teams; OneDrive/SharePoint)

Holiday Support Starts: Thursday, December 23, 2021 at 4:30 pm
Holiday Support Ends: Monday, January 3, 2022 at 8:30 am
Regular Support resumes: Monday, January 3, 2022 at 8:30 am

All production applications supported by UTS, such as Mosaic (Student Administration, Finance and HR) will continue to be available during the holiday closure.   There will be no support for Mac ID or Account Management during this time.  In the event of any critical systems issues, UTS will attempt to restore as quickly as possible, however response times may be longer than normal.

Users encountering any problems during this period should visit the self-service page via the UTS website or can submit a JIRA Service Desk ticket or come back and Chat with us on January 3rd.

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<span>During the holiday period, University Technology Services (UTS) will monitor the following critical systems:</span><span> </span>
<ul>
 	<li><span>Email Gateways</span><span> </span></li>
 	<li><span>Data Centers</span><span> </span></li>
 	<li><span>Data Network and Voice Systems</span><span> </span></li>
 	<li><span>University Website </span><span> </span></li>
 	<li><span>Microsoft 365 Services (Email/Exchange; Teams; OneDrive/SharePoint)</span><span> </span></li>
</ul>
<span>Holiday Support Starts:</span> <span>  </span> <b><span>Thursday, December 23, 2021 at 4:30 pm</span></b><span>
</span><span>Holiday Support Ends:</span> <span> </span> <b><span>Monday, January 3, 2022 at 8:30 am</span></b><span>
</span><b><span>Regular Support resumes:  </span></b> <b><span>Monday, January 3, 2022 at 8:30 am </span></b><span> </span><span> </span>

<span>All production applications supported by UTS, such as Mosaic (Student Administration, Finance and HR) will continue to be available during the holiday closure.   There will be no support for Mac ID or Account Management during this time.  In the event of any critical systems issues, UTS will attempt to restore as quickly as possible, however response times may be longer than normal.</span><span> </span><span> </span>

<span>Users encountering any problems during this period should visit the self-service page via the </span><a href="https://uts.mcmaster.ca/contact-us/"><span>UTS website</span></a><span> or can submit a JIRA Service Desk ticket or come back and Chat with us on January 3rd.</span><span> </span>

Media Enquiries

Phone: (905) 525-9140 ext. 24073
Email: comms@mcmaster.ca

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