IT Services Review Status
The work performed by the IT Services Review so far has been expansive, reviewing all IT services delivered across the university and including all units and departments that provide or support IT services.
An online community survey regarding IT services delivered at McMaster has already been completed. Almost 1300 members of the McMaster community participated and a summary of the results is now available: it-services-review_online-survey-results. The committee thanks everyone that shared their feedback.
An IT expenditure analysis is being completed to determine how much the University spends on IT including the expenditures by departments and units for hardware, software and other needs and services.
In addition, approximately 40 departments and units have participated in an IT Services environmental scan which provides insight into IT staffing levels across the various departments and units and the IT infrastructure in place across the university, including high level information on renewal needs and maintenance costs. A second phase of the scan is currently in progress to collect information on the provision and support of IT services.
Once information gathering activities are complete, the Committee will formalize its recommendations in a final report which will be delivered later this fall. If you have any questions regarding the review, please do not hesitate to contact the project team at cr_itrev@mcmaster.ca or denneyk@mcmaster.ca.
